Ericsson-LG Enterprise offers PC-based software attendant consoles that seamlessly integrate telephony with external call data and workforce information. These applications streamline call handling and adapt to evolving communication needs, making them ideal for attendants, receptionists, and secretaries.

iPECS Attendant, the IP-based attendant console, features a softphone function, hotel-specific capabilities, and an enhanced user interface. Designed to work seamlessly with iPECS platforms, iPECS Attendant offers a wide range of features for fast and efficient call management, ensuring smooth communication across your organization.

Easy to use interface
• Well organized user interface and customizable display for individual attendant
• Wait time and priority based call handling with caller information
• Intuitive display icons: Monitoring window, Queue window and tool bar
• Quick and easy call handling with simple click or drag and drop
• Desktop phone and status presence based call routing
• iPECS UCS presence information display
• Busy Lamp Field(BLF) and status information display
• Shortcut keys for frequently used functions
• Pre-selected and customized station status message setting
• Station setting modification: Station name, COS, Temporary COS, attendant cancel, music selection
• Attendant status change : Day, Night, On demand, Weekend, Auto ring, Forward

Embedded IP soft phone functions
• Various call features without an external desktop phone
• High quality voice communications using a PC or laptop

Simple directory and database management
• Local phone book import and export
• Database and system component back up to the local hard disk drive
• Multiple local database interface
• Support MS Outlook integration
• Phone book management : Register, Edit, Delete, 17 database fields, Dynamic search, Sort, Filter

More productivity enhancement features
• Dialing options : Keypad dialing, click to call from the phone book, station icon, log view and speed dial
• Video call, Conferencing, Call recording, Text messaging, E-mail notice, Paging, Emergency call monitoring, etc.
• Multiple attendants’ monitoring and superb statistical reporting of all calls