Integrated IP Call Recording Solution, iPECS IPCRIPCR Screen
iPECS IPCR(IP Call Recording) is a call recording and monitoring solution tightly integrated with iPECS platforms optimized for small and medium sized offices and contact centers. iPECS IPCR is designed as a simple and cost- effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.




Features and Benefits

  • Real-time monitoring and recording single server for all terminals
  • Automatic call recording and on-demand recording
  • No additional hardware or cabling required
  • IP, digital and SLT extension recording
  • Graphical agent status monitoring : Idle, log in/out and busy
  • Live agent call monitoring with a click of mouse
  • On-demand recording of the entire call, simply press call recording button any time during the call
  • Voice packet encryption and call recording at the same time
  • Remote maintenance and automatic alarming


 Remote call recording

  • Record calls to remote branch, home office and road warriors
  • Conversations are saved in a central or remote servers
  • Remote packet trans-coding and relay via VOIM
  • Multiple codec selection depending on network condition(G.723/G.729)
  • Up to 10 systems register and record to a single iPECS IPCR server


Search and play recording

  • Web based search and play
  • Keyword search : Period, hour, agent, DIC and incoming/outgoing
  • Directory search : Group or agent selection
  • Built in media player : Play, stop, pause, marking and speed control
  • Server status and memory monitoring


Distributed recording

  • Flexible deployment without limiting functionality
  • Traffic balancing and employing through local iPECS IPCR servers
  • Local traffic saved in local servers : Regional agents and local conversation
  • Support server redundancy for local survivability
  • Up to 10 iPECS IPCR servers register and record calls from a single call server


Intuitive display of statistics

  • Usage statistics graphs : Table, bar chart and line graph
  • External calls, internal calls and average talking time
  • Hourly, daily, monthly, yearly data and per agent data
  • Web display and excel file downloadable
  • User base access level management


Conference recording

  • From 3 up to 32 party conference recording




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